KBB Render / Contact & Support

Contact KBB Render.
We're here to help.

Need help with a design, have a question about your account or want to explore KBB Render with your showroom team? Find the right way to get in touch.

Email Our Team Book a Team Demo

UK-based platform · Serving designers and showrooms

Choose your enquiry

How can we help?

Whether you're using the platform already or exploring it for your business, there's a clear next step.

Product & Technical Support

Need guidance with uploads, credits, AI tools or an unexpected result? Explain what you're trying to do and our team can review your enquiry.

Email Support

Showroom & Team Demos

Evaluating KBB Render for multiple designers? Arrange a live session to explore rendering, editing, team access and onboarding.

Book a Showroom Demo

Plans, Credits & Billing

Questions about subscriptions, plan differences, top-ups or billing? Review the published plans or email our team.

Ask About Billing

New to KBB Render?

Start with Clara's onboarding guide to understand which images to upload and how to render, edit and decorate without repeated CAD changes.

Watch Onboarding Demo

For faster troubleshooting

A little context goes a long way.

If you're contacting us about a technical issue, include these details in your email so we can understand the problem.

Please never send your password, payment-card details or access tokens.

Which tool you're using. For example AI Render, AI Edit, Animation or Schematics.

What you expected and what happened. A short description of the steps involved is useful.

A relevant screenshot if appropriate. Remove any private customer information first.

Your browser and device. Include these if the issue appears technical.

Helpful resources

Find an answer, faster.

Sometimes a short walkthrough is all you need to get back to designing.

Watch the Onboarding Demo

Learn the complete workflow, from selecting an image to refining a client-ready visual.

Watch Demo

Explore Tutorials

Find short lessons and guidance on rendering, editing and the different AI tools.

See Tutorials

Explore the AI Tools

Understand the platform's rendering, editing, inspiration and presentation workflows.

Browse All Tools

Frequently asked questions

Before you get in touch.

A few quick answers about contacting KBB Render and finding the right help.

How do I contact KBB Render support?

Email info@kbbrender.com with a description of your question or issue. If it's technical, mention the tool you were using and attach a relevant screenshot where useful.

Can I book a live demo for my showroom team?

Yes. Use our Book a Team Demo page to arrange a live session and invite colleagues to explore KBB Render together.

Where can I learn how to use KBB Render?

Visit the onboarding walkthrough for an introduction to the workflow, or browse the tutorials for tool-specific lessons.

Who can help with subscription and credit questions?

For published plans and allowances, visit our pricing page. If you still have a question about your account, email our team at info@kbbrender.com.

Do I need to share my password for support?

No. Never share your password, login tokens or full payment-card details. Describe the issue and share only the non-sensitive information needed to investigate it.

Ready to create?

Explore what KBB Render can do for your next project.

From CAD sketches to editing and client presentations, take your design workflow further.

Start Your 7-Day Free Trial View Plans